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Field Service Technician

2 months ago

York, York City, United Kingdom Routeware, Inc Full time
Job Title: Field Service Technician

Routeware, Inc. is a leading provider of SAAS software solutions and integrated technologies that enable public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and contributes to a greener environment.

Job Summary

We are seeking a highly motivated and energetic Field Service Technician to join our team. The ideal candidate will have a strong aptitude for computer hardware and technology, as well as mechanical skills. The successful candidate will be a hard worker with high attention to detail, outstanding communication skills, and the ability to troubleshoot and resolve installation issues in a timely and professional manner.

Key Responsibilities
  • Installation of computer and hardware components on large commercial trucks
  • Troubleshoot and resolve installation issues in a timely and professional manner
  • Provide technical assistance to the technical Support Team
  • Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping
  • Process return material authorizations (RMAs)
  • Efficient administration of work, both internally and externally (paperwork and record keeping)
  • Unit repairs, both hardware and software, including troubleshooting/being able to clearly communicate with development engineers any issues/bugs found
Requirements
  • Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred
  • Solid track record of high-quality electronics installations
  • A high degree of personal motivation, initiative, and flexibility
  • Experience with troubleshooting computer hardware and software
  • Proven ability to work well with a team
  • Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers
Benefits
  • Flexible working hours
  • Sick pay
  • On-site parking
  • Company pension

Routeware, Inc. is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.