Service Centre Operations Manager
3 days ago
Company Overview: We are seeking a highly skilled and experienced Service Centre Operations Manager to join our team in Swindon. The successful candidate will be responsible for managing the daily operations of the service centre, ensuring exceptional customer service and maintaining high standards of work quality.
Salary: £45,000 - £60,000 per annum (dependent on experience) + Performance-related bonus scheme offering up to £60,000 per annum.
About the Role:
This is an excellent opportunity for a motivated individual to take on a key leadership role within our organisation. As a Service Centre Operations Manager, you will be responsible for managing the daily operations of the service centre, including supervising and motivating team members to achieve targets and maintain exceptional quality standards. You will also be required to manage customer enquiries in person and by telephone, providing timely and effective solutions.
Key Responsibilities:
- Manage the daily operations of the service centre, including supervising and motivating team members to achieve targets and maintain exceptional quality standards.
- Manage customer enquiries in person and by telephone, providing timely and effective solutions.
- Liaise with the Centre Manager, co-workers, and customers to ensure seamless communication and collaboration.
Requirements:
- Similar management/supervisory experience in an automotive service centre or related industry.
- Able to assist in the workshop or possess mechanical knowledge.
- Excellent communication and interpersonal skills.
- A valid UK driving licence.
Benefits:
- Ongoing training and development opportunities.
- Performance-related bonus scheme offering up to £60,000 per annum.
- Enhanced rate of pay for overtime worked.
- 30 days annual leave (including bank holidays).
- Workplace pension scheme.
The ideal candidate will have a strong background in customer-facing roles, excellent leadership skills, and a passion for delivering exceptional results.
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