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IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at TRIA, a managed service provider specializing in Microsoft technologies. As an IT Support Specialist, you will play a critical role in providing 1st line technical support to our customers, resolving incidents and service requests quickly and efficiently.
Key Responsibilities:
- Provide remote support to customers through a ticketing system, utilizing your technical expertise to resolve issues and improve customer satisfaction.
- Collaborate with fellow IT professionals to gain exposure to a range of technologies and further develop your skillset.
- Work closely with our team to identify and implement process improvements, ensuring seamless delivery of services to our customers.
- Develop and maintain a positive and proactive mindset, with a willingness to learn and adapt to new technologies and challenges.
Requirements:
- 1+ years of experience working in an IT Support role, with a strong understanding of technical concepts and troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues at all levels.
- Experience working with Microsoft Azure Stack is highly desirable, but not essential.
- A valid driver's license, as you will be required to travel to our head office in Portishead on a regular basis.
About TRIA:
TRIA is a leading managed service provider, dedicated to delivering exceptional IT services to our customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. If you are a motivated and talented IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.