Management Team Lead
4 days ago
Job Description
The Post in Context
At Wave Leisure Trust, our leisure centres are at the heart of the community, providing a welcoming and inclusive environment for people of all ages. As Operations Manager - Team Lead, you will play a key role in ensuring the smooth operation of our centres, delivering exceptional customer service and contributing to the success of our team.
This is an exciting opportunity for an experienced and motivated individual to join our team and make a real difference in the lives of our customers. As a true leader, you will be responsible for supervising staff, leading by example and motivating your team to deliver high standards of service and results.
Key Responsibilities
- Supervise and lead a team of staff to deliver high-quality service and results
- Ensure the smooth operation of the leisure centre, including managing budgets, resources and staff performance
- Provide excellent customer service, responding to customer feedback and concerns
- Collaborate with other teams to deliver projects and initiatives that benefit the community
Person Specification
Disposition (Essential)
- Customer-focused and passionate about delivering exceptional service
- Driven and enthusiastic, with a can-do attitude
- Pro-active and able to work independently
- Strong interpersonal skills and ability to adapt to different situations
Experience (Essential)
- Staff supervision and leadership experience, with a proven track record of delivering high standards
Experience (Desirable)
- Previous experience of working in a customer-focused service delivery environment
- Cash handling and reconciliation experience, with knowledge of financial systems
Qualifications (Essential)
- National Pool Lifeguard Qualification (NPLQ)
Qualifications (Desirable)
- Current First Aid Certificate
- Pool Plant Operators Qualification
- Coaching qualification in one or more sports
Skills (Essential)
- Strong interpersonal skills and ability to adapt to different situations
- Good organisational skills and ability to prioritise tasks
- Excellent time management and ability to work under pressure
Skills (Desirable)
- Experience of recruiting, training and developing staff
- Familiarity with Microsoft Office applications
Other:
- Flexibility to adapt to changing demands and priorities
- Ability to follow Wave Leisure Trust policies and procedures
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