IT Support Specialist
1 day ago
Onyx-Conseil, an international company, is seeking an IT Support Specialist to provide day-to-day operational support for our application portfolio. The successful candidate will be responsible for the regular monitoring and maintenance of our applications.
About the RoleThe main responsibility of this position is to provide 2nd line technical support for our application portfolio. This includes providing assistance with incidents, requests, and problems, as well as monitoring application systems to identify performance trends and take action when necessary.
Responsibilities- Provide 2nd line technical support for our application portfolio.
- Monitor application systems, identifying performance trends and taking action when necessary.
- Own application/system documentation and the data repository that holds that information (i.e., SharePoint).
- Work closely with the application architect and project services to ensure that data/information analysis and reporting are considered in the development of new and enhanced systems design.
We estimate a salary range of $80,000 - $110,000 per year for this position, depending on experience.
This role requires a technical background in application support and maintenance, as well as experience working with ITIL processes within an organization. The ideal candidate will have proven experience working in 1st and 2nd line support roles and be able to work on their own initiative with minimal supervision.
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