Retail Customer Service Representative

17 hours ago


Isle of Wight, United Kingdom Utilita Energy Full time
Job Title: Retail Customer Service Representative

We are looking for a highly motivated and customer-centric individual to join our team in the Isle of Wight Retail Hub. As a Retail Customer Service Representative, you will be responsible for interacting with customers through face-to-face, telephony, and live chat, resolving their queries and promoting our services.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. You will be responsible for handling transactions, sales, and service goals, as well as collaborating with local charities and organizations.

Our company is committed to helping our customers manage their energy usage more effectively. With our award-winning app and smart meters, our customers use around 11% less energy than the average bill-paying household.

Key Responsibilities:

  • Resolve customer queries and concerns
  • Promote our services and products
  • Handle transactions, sales, and service goals
  • Collaborate with local charities and organizations

About Us:

We are Utilita Energy, the energy company of choice for thousands of homes across the UK. Our goal is to provide our customers with the tools and support they need to manage their energy usage more effectively.

Salary: £25,000 - £30,000 per annum



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