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Field Service Engineer

2 months ago

Nottingham, Nottingham, United Kingdom NEC Full time
{"Job Title": "Field Service Engineer", "Job Description": "

Job Overview

A Field Service Engineer is a key member of our team, responsible for providing first-line service support for a range of communications equipment deployed within the Emergency Services customer base. The role requires a strong technical background, excellent problem-solving skills, and the ability to work well under pressure.

Key Responsibilities

  • Provide technical support for communications equipment, including fault finding and fixing mobile devices.
  • Work within a Virtual Desktop Infrastructure environment, utilizing Hyper V and Cluster administration.
  • Collaborate with experienced staff to resolve complex technical issues.
  • Develop and maintain strong relationships with customers, ensuring excellent communication and customer satisfaction.
  • Stay up-to-date with the latest technologies and advancements in the field.

Requirements

  • SC & NPPV3 clearance
  • Experience in fault finding / fixing of mobile devices.
  • Full, clean driving licence essential
  • Working within a Virtual Desktop Infrastructure environment
  • Experience in a support role in a fast-paced organisation
  • Strong knowledge of AD, Windows desktop/server operating systems
  • Knowledge of WSUS & WDS & SEPM
  • Strong PC applications skills/Experience of rolling out devices within strict deadlines
  • Working within a Virtual Desktop Infrastructure environment Hyper V and Cluster administration
  • Hardware test and Measurement
  • Windows 7 and 10
  • IP/Data Comms
  • Customer Facing Skills
  • Valid UK Driving licence
  • Windows Server 2012, 2016 and 2019
  • IP Networking
  • Cisco routers and switching
  • Information Security
  • ITIL

Personal Attributes

  • Work well under pressure
  • Attention to detail
  • Professionalism
  • Ability to work well in technical and customer-facing environments
  • Ability to use own initiative
  • Be confident with excellent interpersonal skills
  • Proven ability to communicate with users at all levels in the organisation and as part of a team.
  • Strong interpersonal skills & strong troubleshooting/problem assessment skills

Benefits

  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
  • A Group Pension Plan
  • A selection of flexible benefits to suit your individual needs
", "lang_code": "en"}