Field Service Engineer

1 month ago


Nottingham, Nottingham, United Kingdom A&O IT Group Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our team at A&O IT Group. As a Field Service Engineer, you will be responsible for providing technical support and maintenance for our clients' printer equipment.

Key Responsibilities
  • Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
  • Work with management to improve productivity, utilisation, and customer satisfaction.
  • Provide exceptional customer service, exceeding customer expectations.
  • Participate in the shift/standby rota as required.
  • Manage local spares and ensure all systems are updated and accurate.
  • Complete online training as requested.
  • Hold a valid UK driving licence.
  • Provide physical support for end-user desk moves, printer physical moves, DC racking, server checks, and tape rotation.
  • Proven desk-side support experience.
  • Proven knowledge of Microsoft Windows operating systems.
  • Proven knowledge in supporting Microsoft Office.
  • Proven experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
  • Working knowledge of server hardware.
  • Flexible working hours and willing to travel.
About Us

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries.



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