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Hospitality and Leisure Assistant

2 months ago

Elstree, United Kingdom Village Hotels - London Watford Full time
About the Role

We are seeking a highly motivated and enthusiastic Leisure Assistant to join our team at Village Hotels - London Watford. As a key member of our hospitality and leisure team, you will play a vital role in ensuring our guests have an exceptional experience.

Key Responsibilities
  • Cleanliness and Hygiene: Maintain the highest standards of cleanliness and hygiene in our public areas, including the gym, studios, and poolside.
  • Guest Experience: Provide outstanding customer service, ensuring our guests feel valued and satisfied with their experience.
  • Pool Area Management: Respond to poolside alarms and maintain the pool area to the highest standards.
  • Teamwork: Collaborate with the hospitality and leisure team to deliver exceptional service and maintain a positive and inclusive work environment.
What We Offer
  • Complimentary Leisure Club Membership: Enjoy full access to our leisure club facilities, including the gym, studios, and pool.
  • Discounts and Incentives: Take advantage of discounts on food and drink, overnight stays, and other benefits.
  • Training and Development: Receive excellent training and development opportunities to enhance your skills and career progression.
  • Wellbeing and Healthcare Benefits: Enjoy a range of wellbeing and healthcare benefits, including financial wellbeing and employee assistance programs.
Requirements
  • Passion for Hospitality and Leisure: Demonstrate a genuine passion for delivering exceptional customer service and maintaining high standards of cleanliness and hygiene.
  • Communication Skills: Possess excellent communication skills, with the ability to engage with guests and colleagues alike.
  • Problem-Solving: Show a solutions-oriented approach, with the ability to identify and resolve issues promptly.
  • Compliance: Ensure compliance with company and legal guidelines, maintaining a safe and healthy environment for guests and colleagues.