Leisure Assistant

4 weeks ago


Elstree, United Kingdom Village Hotels - London Watford Full time
About the Role

We are seeking a highly motivated and enthusiastic Leisure Assistant to join our team at Village Hotel Club. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring our public areas are clean, safe, and welcoming for our guests.

Key Responsibilities
  • Provide outstanding customer service to our members and guests, ensuring their needs are met and exceeded.
  • Maintain high standards of cleanliness and hygiene in our public areas, including the gym, studios, and poolside.
  • Work collaboratively with the club team to ensure a seamless and enjoyable experience for our guests.
  • Respond to poolside alarms and take care of the pool area, ensuring it is safe and clean for our members.
  • Participate in training and development opportunities to enhance your skills and knowledge.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend.
  • Discount on all overnight stays at Village Hotels.
  • Up to 40% discount on food and drink at any Village Hotel.
  • Excellent training and development opportunities.
  • Flexible and home working opportunities.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events and incentives.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for every year of service.
Requirements
  • A passion for hospitality, leisure, and fitness.
  • A smile and ability to talk to everyone.
  • The ability to deliver outstanding customer service leading to exceptional member satisfaction.
  • Solutions orientated with an eye for spotting issues before they happen.
  • Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe.

Please note that all offers are subject to a successful DBS check in this role.



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