Veterinary Receptionist

We are seeking a skilled Veterinary Receptionist to join our Esher practice as a full-time Client Care Assistant. This role will support a team of Veterinary Surgeons, Nurses, and Veterinary Care Assistants in delivering exceptional patient care.

This is a busy and varied front-of-house position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Key responsibilities include:

• Managing tills and card machines, alarms, voicemail, and systems to ensure seamless practice operations.
• Coordinating appointment slots for clients to book online, ensuring timely scheduling and efficient use of resources.
• Greeting clients upon arrival, updating records, and providing exceptional customer service.
• Serving as an advocate for the Medivet Healthcare Plan, completing relevant sign-up documentation with clients.
• Maintaining accurate online practice information, including opening hours and current colleagues.

As a key member of our reception team, you will play a vital role in ensuring the smooth operation of our practice and providing outstanding patient care.

As a valued member of our team, you can expect a competitive salary of £25,000-£30,000 per annum, depending on experience, plus a range of benefits, including:

• A health cash plan from day one, covering dental, physio, and optical services, with 24/7 Private GP Service.
• Life Assurance at three times your salary.
• Access to 24-hour counselling by phone or in person, should you need support.
• 31 days' annual leave (including Bank Holidays), rising to 36 with length of service.
• An additional 'Day for You', a paid day's leave for personal use.
• Interest-free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

To succeed in this role, you will require:

• Excellent client-facing and reception skills.
• Experience working as part of a team and building positive working relationships.
• Familiarity with online appointment booking systems.
• Strong administration skills and previous veterinary reception experience.
• Social media and website content management skills.

Medivet Group Limited is a leading veterinary care provider with practices across the UK, including 24-hour centres and referral facilities. We pride ourselves on supporting a large community of compassionate professionals who provide exceptional care that's always there.