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Senior IT Support Specialist

1 month ago

Royston, Hertfordshire, United Kingdom The ONE Group Ltd Full time
Senior Service Desk Engineer

We are seeking a skilled Senior Service Desk Engineer to join our IT function, providing internal IT support to multiple sites across the UK. As a key member of our team, you will be responsible for logging tickets, resolving issues, fixing hardware and software problems, maintaining IT documentation, and participating in various installs, migrations, and infrastructure improvement projects. You will work closely with the Head of Service Desk and infrastructure engineers within the business, offering a great learning opportunity.

This position is based onsite, and a driving license is essential, as there will be occasions when you will need to visit sites within the local area. All candidates must already be located within the local area and have the full right to work in the UK without any restrictions.

Key Responsibilities:
Provide 1st and 2nd line IT support to internal employees, both onsite and remotely
Hardware and Software Support
Desktop support
Get involved with any IT infrastructure projects
Occasional local travel to other sites to provide support
A minimum of 2 years IT Support experience within a Windows environment
Experience with Active Directory, Office 365, and Laptop Configurations
Able to participate in the on-call rota (more info below)
Full driving licence and access to a car
Happy working onsite in Royston 5 days a week

Due to the nature of the business, there is a on-call rota which you would only be added to once you are fully up and running in this role. The on-call rota is once every 4 weeks and can be done remotely. There is an on-call allowance to compensate.