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Business Process Analyst
2 months ago
RABI is seeking a highly skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in designing and implementing business processes that support our mission and vision.
Key Responsibilities:- Process Design & Development:
- Lead the design and development of business processes, ensuring alignment with the charity's goals and objectives.
- Map supporter, beneficiary, and partner journeys and how they interact with teams, CRM, the website, and third parties across RABI.
- Develop and document processes, including workflows, data management practices, and user roles.
- Stakeholder Engagement & Requirements Gathering:
- Collaborate with various teams (e.g., fundraising, communications, volunteer management, and service delivery) to facilitate detailed cross-functional process requirements.
- Facilitate workshops and discussions to ensure stakeholder needs are fully understood and addressed in support of new supporter, beneficiary, and partner journeys and CRM.
- Establish clear communication channels between technical teams and end-users to ensure the CRM processes meet the charity's needs.
- Documentation & Training:
- Create comprehensive documentation for the newly established business processes, including process maps, user guides, and standard operating procedures (SOPs).
- Provide ongoing support and guidance to users as they adapt to the new system and processes.
- Continuous Improvement & Governance:
- Establish a governance framework to monitor the effectiveness of business processes and ensure they are adhered to across the organization.
- Gather feedback from users and stakeholders to identify areas for improvement and refine processes as needed.
- Essential:
- Proven experience as a Business Analyst, with a strong track record in designing and implementing CRM processes, ideally within a charity or non-profit environment.
- Deep understanding of CRM systems, including how they can be leveraged to improve organizational performance.
- Familiarity with the voluntary/charity sector, including developing and improving work on supporter journeys and communication.
- Excellent communication and facilitation skills, with the ability to engage stakeholders at all levels.
- Strong analytical skills and the ability to translate business needs into effective processes and system requirements.
- Experience in process mapping, documentation, and developing training materials.
- Desirable:
- Experience of process and system improvement within organizations providing mental health services and support.
- Knowledge and experience of using and implementing MS Dynamics 365.
- Personal Attributes:
- Highly proactive and self-motivated, with a passion for building something new.
- Adaptable and resilient, with the ability to navigate and manage change in a dynamic environment.
- Collaborative and team-oriented, with a strong focus on achieving results that align with the charity's mission and vision.
- Detail-oriented, with strong organizational skills and the ability to prioritize tasks effectively.
