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Hotel Transport Liaison

2 months ago

York, York City, United Kingdom Hilton Hotels Full time

Company Overview

Welcome to Hilton Hotels, where we strive to provide exceptional experiences for our guests. As a global hospitality company, we are committed to creating unforgettable stays.

A World of Opportunities

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: To share the light and warmth of hospitality.

About This Role

We are seeking an experienced driver/valet to join our team as a Hotel Transport Liaison. As a key member of our hotel's transport team, you will provide a transportation service to guests and visitors as requested, prioritizing safety, cleanliness, and superior customer service.

Your Key Responsibilities

  • Welcome guests on arrival and assist with their luggage
  • Maintain frequent contact with regular guests and visitors
  • Park guests' cars on the hotel premises while overseeing valet operations
  • Provide a driving service to guests as required
  • Maintain clean and safe hotel vehicles
  • Stay current on all hotel services as well as VIP requirements and special events
  • Demonstrate a current knowledge of external locations, attractions, and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and guest service
  • Ensure accurate parking transactions, balanced accounts, correct deposits, and reported discrepancies
  • Monitor and maintain all parking equipment, reporting needed repairs
  • Perform Valet Parking Attendant duties as needed

The Ideal Candidate

  • Previous experience working as a driver/valet, preferably in the hotel, leisure, or retail sector
  • Impeccable personal presentation with good communication skills
  • Calm, courteous, and discreet
  • Possession of a clean driving license/record

A Package to Suit You

  • Hourly rate of £11.80
  • Smart uniform provided
  • Free and healthy meals when on duty
  • Grow your career with our Personal Development programs
  • A chance to make a difference through our Corporate Responsibility initiatives
  • Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Modern and inclusive Team Member areas