Operational Manager

3 days ago


Newtownabbey, United Kingdom The Sofa Delivery Company Full time
Job Title: Operational Manager

We take pride in delivering exceptional experiences for our customers at The Sofa Delivery Company. As an Operational Manager, you will oversee daily operations on site and set a high standard of performance.

About The Role
  • Evaluate customer needs efficiently and safely while ensuring compliance.
  • Provide guidance to the Warehouse and Driving teams, supporting the Customer Delivery Manager on a daily basis.
  • Play a key part in recruiting and onboarding new colleagues, conducting interviews and training sessions.
About Us

We're a dedicated delivery company focused on providing top-notch experiences for our customers. Our installation experts are equipped with the necessary tools, training, and support to make moments matter.

What You'll Be Doing
  • Supporting the operation of the CDC, taking accountability for all customer deliveries.
  • Ensuring high standards of service are delivered by your team.
  • Supporting the Customer Delivery Manager with establishing and maintaining effective customer relationships within and outside the business.
  • Leading, coaching, and developing your team, motivating them through all aspects of their roles.
  • Maintaining high standards of health and safety and housekeeping throughout the CDC.
  • Supporting the Customer Delivery Manager with recruitment and onboarding.
The Role is For You If:
  • You prioritize quality and safety in your work.
  • You enjoy variety in your day and appreciate challenges.
  • You have a strong work ethic and want to be recognized and rewarded for it.
  • You want to work in an environment where everyone is welcome and can thrive.
  • You're a team player who values collaboration.
  • You have experience managing a team and encouraging great performance.
  • You strive to deliver outstanding customer service and compliance.
Our Benefits
  • A competitive salary of £50,000-£60,000 per annum, based on location and experience, plus quarterly bonus opportunities.
  • An excellent 4-on, 4-off shift pattern, allowing more time to relax with loved ones.
  • A generous colleague discount of 30% and friends and family discount of 15% across the Group.
  • Access to various perks, including retailer discounts and days out offers.
  • We offer a range of wellbeing support services to maintain a happy and healthy mind, body, and life.
  • Free physio sessions and Company Pension Scheme.
  • Group Sharesave Scheme and Life Assurance & Company Sick Pay.
  • Enhanced maternity, paternity, and adoption leave.

Estimated Salary: £50,000 - £60,000 per annum.


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