IT Service Delivery Professional

2 days ago


Kettering, Northamptonshire, United Kingdom boxxe Full time
IT Service Delivery Position at boxxe

We are seeking an experienced IT professional to join our team as an IT Service Delivery Specialist. In this role, you will be responsible for managing systems and infrastructure for our managed customers, ensuring system availability, and providing exceptional customer support.

Key responsibilities include:

  • Providing technical support for customer needs by addressing incidents reported through ticketing systems and telephone within contracted SLAs.
  • Proactively managing incidents, major incidents, problems, requests, and changes, maintaining effective communication with both external and internal customers.
  • Troubleshooting, diagnosing, and administering user and infrastructure environments, including software, hardware, and configurations for on-premise and cloud-based customers.
  • Monitoring network performance proactively and reactively, identifying and addressing issues through the Monitoring Platform.

The estimated salary for this position is £55,000 - £70,000 per annum, depending on experience and location.



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