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Senior Beverage Operations Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time

Metropolitan Gaming Group is a leading gaming and leisure brand that offers exceptional experiences to its guests. We are seeking a highly skilled and experienced Beverage Service Director to join our team.

Key Responsibilities:
  • Support the F&B Manager in achieving the highest possible standards of customer service and profitability.
  • Make recommendations and plan for changes to product, experience, and service standards to maximise the customer experience.
  • Supervise and organise all F&B employees, facilities, equipment, and raw materials to ensure the highest standards of product preparation, presentation, and service are achieved.
  • Ensure that all F&B staff have the training, equipment, facilities, and resources to properly complete their duties.
  • Provide outstanding customer service and guest relations at all times.
  • Make recommendations to senior management on aspects of the Club that could improve Guest Satisfaction.
  • Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
  • Ensure compliance with all accounting, control, and financial procedures to safeguard stocks, monies, and facilities.

We offer a competitive salary, benefits package, and opportunities for growth and development within the company. If you are a motivated and experienced professional looking for a new challenge, please apply.

Benefits:

  • Hourly wage + Service Charge + Salary Enhancement From Midnight
  • Paid overtime
  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance programme: Cycle to work scheme

Please note that you must be aged 18 or above and have the right to work in the UK.