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Member Communications and Campaign Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Legal & General Full time

Job Title: Member Communications and Campaign Specialist

Job Summary:

We are seeking a highly skilled Member Communications and Campaign Specialist to join our team at Legal & General. As a key member of our marketing function, you will be responsible for developing and delivering member communication materials and engagement campaigns that support workplace members and schemes throughout the entire member lifecycle.

Key Responsibilities:

  • Design and deliver campaigns and communications that support the contact and engagement strategies for members, working efficiently and within budget and timescales, observing brand guidelines and Tone of Voice to ensure customer centricity at all times, and alignment to L&G's Customer Experience and Treating Customers Fairly Policy.
  • Work with agencies and third-party suppliers to deliver materials and ensure that they are delivering to brief and to budget to meet commercial and business targets.
  • Ensure appropriate tracking and reporting is in place to enable us to collate, analyse and interpret campaign management information and insight, to maximise the effectiveness of communications and campaigns, driving best member and financial outcomes.
  • Utilise customer/member insight, analytics and data, reviewing feedback and improving activities undertaken to create effective communications that deliver our key messages and support commercial objectives.
  • Implement campaign and communication creation, across all appropriate channels and within tight timeframes, with robust test and learn activity to learn and evolve the campaigns to maximise their impact.
  • Build effective relationships with key stakeholders, both internally and externally by working collaboratively, to leverage expertise and understand requirements.
  • Work within our appropriate risk and compliance framework and demonstrate the key behaviours of a professional, supportive and engaging marketing function, to ensure communications and campaign activity adheres to Group risk framework.
  • Develop close working relationships with key stakeholders across L&G Retail and Group, aligning learnings and customer journeys to ensure optimal results for both L&G and our clients, through efficiencies and one L&G approach.

Requirements:

  • Numerate with strong analytical skills. Evidence of budgetary management.
  • Good with people and able to clearly and confidently communicate and influence with key stakeholders at all levels.
  • Ability to manage multiple projects to tight timescales- Good organisational and project management skills.
  • Able to adapt to and work with change, in a fast-growing division and marketing function.
  • Excellent attention to detail and strong written and verbal skills. Able to produce copy to publication standards.
  • An understanding of customer contact/engagement strategies.
  • IT skills – excellent working knowledge of Microsoft Office and other relevant software packages.
  • Experience of designing & delivering consumer facing communications plans and activities.
  • Experience of working with creative agencies and providing appropriate briefing, management, and creative evaluation.
  • Experience of working in a marketing function or creative agency.
  • Preferably considerable experience of working within a financial services organisation or financial services clients.

What We Offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service.
  • There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online.