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Service and Technical Specialist

2 months ago

Worcester, Worcestershire, United Kingdom Pineapple Recruitment Full time
{"title": "Service and Technical Specialist", "content": "About the Role

Pineapple Recruitment is seeking a skilled Service and Technical Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support and maintenance services to our clients across the UK.

Key Responsibilities
  • Deliver and collect vending machines from our lock-up/head office to and from sites across the UK.
  • Perform routine maintenance tasks, including filter changes and liquid dilution adaptations, to ensure machines are clean and fault-free.
  • Diagnose and repair technical issues with vending machines, using problem-solving skills and technical knowledge to resolve problems efficiently.
  • Provide technical support to clients over the phone and via email, ensuring excellent customer service and resolving issues promptly.
  • Complete first-line maintenance support, reporting any issues and completing service tasks before leaving site.
  • Carry out planned and unplanned maintenance tasks, including site surveys and equipment checks.
  • Support the BMR team with client events, ensuring equipment and supplies are available and ready for use.
Requirements
  • A full clean driving license is essential for this role.
  • Ability to converse with customers and suppliers clearly and politely.
  • An engineering background is preferred, but not essential.
  • Presentable with an air of confidence and ability to work independently.
  • Availability to travel around the UK, with a willingness to work away from home to support national customer coverage.
  • Physically able to lift and move machines, with a happy attitude to working alone.
About Us

Pineapple Recruitment is a leading provider of recruitment services, specializing in the placement of skilled professionals in various industries. We are committed to providing excellent customer service and supporting our clients in finding the best talent for their businesses.

", "lang_code": "en-US"}