Contact Center Operations Manager
4 days ago
HCLTech is seeking an experienced Contact Center Operations Manager to lead our team in Romford.
Salary:£60,000 - £80,000 per annum.
Job Responsibilities:- Lead and manage a team of contact center agents to ensure excellent customer service and high performance targets are met.
- Develop and implement effective resource planning strategies to optimize agent utilization and minimize costs.
- Analyze and interpret MI statistics to inform business decisions and drive continuous improvement.
- Collaborate with senior management to establish and achieve business objectives and key performance indicators (KPIs).
- Maintain a deep understanding of the financial services industry and relevant products, including protection policies, pensions, and mortgages.
- Recruit, train, and develop staff to ensure they possess the necessary skills and competencies to excel in their roles.
- Degree-level education in a relevant field or equivalent experience.
- Proven track record of leadership and management in a contact center environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and metrics.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Familiarity with HR policies and procedures, employment law, and regulatory requirements within the financial services sector.
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the financial services sector.
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Operations Team Lead
1 week ago
Romford, Greater London, United Kingdom HCLTech Full timeJob TitleContact Center Operations Team LeaderAbout the RoleWe are seeking a highly skilled and experienced Contact Center Team Lead to join our HCLTech team in Romford.The ideal candidate will have a strong background in complaint handling, excellent communication skills, and the ability to lead a team effectively.Key ResponsibilitiesLead a team of Contact...
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Deputy Racing Manager
3 weeks ago
Romford, Greater London, United Kingdom Entain Full timeJob DescriptionAs a Deputy Racing Manager at Entain, you will play a crucial role in creating a fun and competitive race meeting experience for our customers. Reporting to the Racing Manager, you will be part of the Racing Office team, working closely together to maintain the integrity of greyhound racing while supporting the company in its...
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Maintenance Operations Manager
4 weeks ago
Romford, Greater London, United Kingdom Fortus Recruitment Group Full timeKey Responsibilities:As a Maintenance Operations Manager with Fortus Recruitment Group, you will be responsible for delivering a reactive works repair service and void refurbishments to scattered housing properties. Your day-to-day supervision of operatives will involve pre- and post-inspections of works, organizing and allocating operative workload in...
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Domestic Operations Manager
7 days ago
Romford, Greater London, United Kingdom Sodexo Full timeSodexo, a global leader in food and facilities management, is seeking an experienced professional to fill the role of Domestic Operations Manager at Queens Hospital Romford.The successful candidate will be responsible for leading the operational management of contracted services on site, ensuring efficient delivery and adherence to contractual and statutory...
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Retail Operations Manager
4 weeks ago
Romford, Greater London, United Kingdom LIDL Full time**A Key Role in Store Operations**As a Retail Shift Manager at Lidl, you will play a vital part in maintaining our high standards of customer service and store management. Your responsibilities will include motivating your team, handling day-to-day operations, and managing stock and inventory to ensure seamless shifts.Key Responsibilities:Lead by example,...
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Senior Operations Manager
1 month ago
Romford, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals is looking for a highly skilled Senior Operations Manager to oversee our project teams. The successful candidate will have expertise in managing multiple projects simultaneously and ensuring timely delivery.Key Responsibilities:Develop and implement project management strategies to ensure successful project delivery.Coordinate with...
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Senior Operations Manager
4 days ago
Romford, Greater London, United Kingdom Cpl UK - Healthcare Full timeAt Cpl UK - Healthcare, we are seeking a dedicated and experienced individual to fill the role of Senior Operations Manager. As a key member of our residential care team, you will play a vital part in ensuring the smooth day-to-day running of our home, providing a safe and nurturing environment for children and young people.This is a challenging yet...
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Repair Operations Manager
4 days ago
Romford, Greater London, United Kingdom Fortus Recruitment Group Full timeFortus Recruitment is currently representing a leading maintenance contractor seeking a seasoned Repairs Supervisor to oversee their property services division in London. This exciting opportunity offers a permanent position with a growing business, delivering reactive works repair services and void refurbishments to scattered housing properties. As the...
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Maintenance Operations Manager
1 week ago
Romford, Greater London, United Kingdom Fortus Recruitment Full timeFortus Recruitment is currently partnering with a leading maintenance contractor to find a skilled Maintenance Operations Manager to join their property services division in London.The successful candidate will be responsible for overseeing a team of direct operatives and subcontractors, ensuring the delivery of reactive works repair services and void...
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Domestic Operations Manager
4 weeks ago
Romford, Greater London, United Kingdom Sodexo Full timeJob OverviewSodexo is seeking a highly skilled Domestic Manager to join our team at Queens Hospital Romford. As a key member of our Soft FM service team, you will play a vital role in delivering high-quality domestic services to our clients.The successful candidate will have extensive experience in managing domestic services, with a proven track record of...
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Site Operations Manager
4 weeks ago
Romford, Greater London, United Kingdom Fortus Recruitment Group Full timeFortus Recruitment Group is currently working with a leading maintenance contractor to find a skilled Repairs Supervisor to manage their property services division.This is a permanent position that offers a great opportunity to join a growing business and take on a key role in delivering a reactive works repair service and void refurbishments to scattered...
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Pediatric Nursing Expert
6 hours ago
Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full timeJoin Our TeamBHRUT is a leading healthcare provider in north east London, with a reputation for delivering high-quality patient care. We're seeking an enthusiastic and motivated Neonatal Qualified In Speciality Nurse to join our Neonatal Community team. As a Community Neonatal Nurse, you will play a vital role in promoting the continuity of care for preterm...
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Domestic Operations Manager
4 weeks ago
Romford, Greater London, United Kingdom Sodexo Full timeMake a fresh start in a company that cares about quality of life.As a Domestic Manager with Sodexo, you play a vital role in improving the lives of patients and staff at Queens Hospital Romford. Your responsibilities include managing the efficient delivery of domestic services, ensuring high cleaning standards, and leading operational change projects.With a...
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Senior Financial Operations Manager
3 weeks ago
Romford, Greater London, United Kingdom Armstrong Knight Full timeOur company, Armstrong Knight, is seeking a highly skilled Senior Financial Operations Manager to join our team. Your primary responsibility will be to provide strategic consultancy and financial management services to our clients.As a Senior Financial Operations Manager, you will be responsible for managing the Tax, VAT and payroll departments to ensure...
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Fitness Operations Manager
1 week ago
Romford, Greater London, United Kingdom GLL Full timeAs a Fitness Operations Manager at GLL, you will play a key role in ensuring the smooth running of our fitness centre.The ideal candidate will have a minimum of a Level 2 Fitness Instructor qualification and experience in the boutique fitness market.You will be responsible for maintaining a good and positive image of the centre to customers and the public by...
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Senior HR Operations Manager
1 month ago
Romford, Greater London, United Kingdom Ortolan Group Full timeJob Title: Senior HR Operations ManagerWe are seeking a highly experienced Senior HR Operations Manager to join our team at Ortolan Group. As a key member of our HR function, you will be responsible for driving the global HR agenda and contributing to business success.Key Responsibilities:Partner with the executive team to drive the global HR agenda and...
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Restaurant Operations Manager
3 days ago
Romford, Greater London, United Kingdom Toby Carvery Full timeAt Toby Carvery, we're looking for an exceptional Restaurant Operations Manager to lead our team and drive business success. This is a fantastic opportunity to develop your skills and take on new challenges in a dynamic environment.We offer a competitive salary of £50,000-£60,000 per year, plus benefits including a 33% discount across all our brands, 20%...
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Retail Operations Manager
1 month ago
Romford, Greater London, United Kingdom Primark Full timeJob Title: Team ManagerJob Summary:We are seeking a highly motivated and experienced Team Manager to join our team at Primark. As a Team Manager, you will be responsible for leading a team of Retail Assistants and overseeing the daily operations of the store.Key Responsibilities:Collaborate with the management team to support the daily running of the...
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Children's Home Operations Manager
1 month ago
Romford, Greater London, United Kingdom Vetro Recruitment Full timeAre you a passionate and inspirational leader looking for a new challenge in children's residential services? We have an exciting opportunity for a Children's Home Operations Manager to join our team at Vetro Recruitment.As a Children's Home Operations Manager, you will be responsible for the day-to-day running of two residential services for children and...
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IT Support Technician
4 weeks ago
Romford, Greater London, United Kingdom Daisy Corporate Services Trading Limited Full timeJob Title: Technical Recovery Specialist Company: Daisy Corporate Services Trading Limited About the Job We are seeking an experienced Technical Recovery Specialist to join our team. As a Technical Recovery Specialist, you will be responsible for ensuring the smooth operation of our recovery centre, providing technical support to customers during their...