IT Support Specialist
3 weeks ago
**Job Overview:**
We are seeking a highly skilled IT Support Specialist to join our team at FluidOne. As an IT Support Specialist, you will provide first point of contact support services to our clients ensuring that their IT infrastructure and systems remain operational.
You will be responsible for:
- Providing excellent service to clients and setting expectations based on agreed processes
- Managing all service requests in accordance with agreed SLA's
- Owning end user issues through to resolution or escalation
The ideal candidate will have:
- Ability to carry out network / PC software & hardware diagnostics verbally and/or remotely
- Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
- Experience of managing users in Active Directory
- 12 months experience in a similar role
**Requirements:**
- A strong understanding of IT systems and network architecture
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
**Benefits:**
- Competitive salary: £35,000 - £45,000 per annum (dependent on experience)
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Department incentives
**How to Apply:** Please email your application with the job title as the subject field.
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