Senior IT Support Specialist

3 weeks ago


Swindon, Swindon, United Kingdom A&B Recruitment Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at A&B Recruitment.

The successful candidate will be responsible for providing exceptional IT support services to our clients, including troubleshooting and resolving technical issues, managing service requests, and collaborating with cross-functional teams.

As a key member of our IT team, you will have the opportunity to develop processes and methods that conform to ITIL disciplines, communicate effectively with users, and provide the highest level of service by meeting or exceeding service SLAs and KPIs.

In this role, you will work closely with our IT Operations Manager to ensure that all work carried out for users is recorded in our in-house systems, maintaining a level of technical competence that remains current and fit for purpose, and training other members of the team to increase overall knowledge and competencies.

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, plus benefits and opportunities for professional growth.



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