Housing Officer

2 months ago

Bilston, Wolverhampton, United Kingdom Serco Full time

Job Summary: We are seeking a motivated and skilled Housing Officer to join our team in the Midlands region. As a Housing Officer, you will be responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through your liaison with Staff, Service Users, Landlords, External Agencies and Partners.

Key Responsibilities:

  • Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
  • Report all property faults identified, correctly categorising them for appropriate response.
  • Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.
  • Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments.
  • Respond to customer complaints

Requirements: Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity awaits you, working for a globally operating business delivering essential services across 5 vital sectors.

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