Technical Support Specialist

4 weeks ago


Ashford, Kent, United Kingdom Brakes Food Shop Full time
Job Title: EUC 3rd Line Engineer

Brakes, a leading foodservice supplier, is seeking a skilled EUC 3rd Line Engineer to join its Technology team on a full-time, permanent basis. As a key member of the team, you will provide technical support to end-users, ensuring the smooth operation of Sysco GB's technology infrastructure.

Key Responsibilities:
  • Provide onsite and remote 3rd line technical support for end-users, resolving complex technical issues and promoting excellent customer service.
  • Deploy new technologies and application upgrades throughout the estate, ensuring seamless integration and minimal disruption.
  • Manage and close incidents and service requests via the helpdesk ticketing system, owning through to resolution.
  • Conduct root cause analysis, known error documentation, and associated investigations and resolution.
  • Produce high-quality documentation for use by 2nd line and 1st line engineers and end-users.
  • Ensure changes are made in accordance with change management guidelines and policies.
  • Support projects as required to deploy new technologies.
Requirements:
  • Good working knowledge of maintaining IT security, infrastructure, and service standards.
  • Technical knowledge of Microsoft products, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.
  • Experience administering MDM platforms, such as Endpoint Manager (Intune), and understanding of networking (Wireless, LAN, and WAN).
  • Excellent interpersonal skills and customer service focus, with a keen attention to detail.
  • Experience supporting networked printers and proven troubleshooting skills for hardware and application support.
  • Active Directory/Azure AD understanding and administration experience.
What We Offer:
  • Generous holiday allowance of 25 days, with the option to purchase additional holidays + bank holidays.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

At Brakes, everyone is welcome. We want you to help define it, and we actively celebrate the unique talents of each and every colleague. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships.



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