Technical Support Specialist

4 weeks ago


Ashford, Kent, United Kingdom Brakes Full time

Job Title: Technical Support Engineer

About the Role:

We are currently recruiting for a Technical Support Engineer to join our Technology team on a full-time, permanent basis. The successful candidate will be responsible for providing both onsite and remote 2nd-line technical support for end-users throughout Brakes GB.

Key Responsibilities:

  • Provide both onsite and remote 2nd-line support for end-users
  • Ability to prioritise workload to ensure service levels are maintained
  • Management and closure of incidents and service requests via the helpdesk ticketing system
  • Proactive replacement of end-of-life assets
  • Provide IT Induction for new starters
  • Administration of mobile devices via an MDM platform
  • Maintain accurate asset inventory of IT hardware
  • Ensure that changes are made in accordance with change management guidelines
  • Provide support to projects as required

About You:

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as a technical knowledge of Microsoft products, including client Operating Systems, Teams, Office 365, and Azure.

What We Offer:

  • A competitive salary
  • Pension scheme
  • Generous holiday allowance
  • Staff shop discounts
  • Cinema and shopping discounts
  • Recognition awards and incentives

About Brakes:

Brakes is the leading foodservice business, supporting the success of its customers through the supply of fresh food, branded products, and expertise. We offer a wide range of products and services, from fresh produce to meat, dairy, and bakery items, as well as a comprehensive range of branded products, including Sysco brand products.



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