Technical Support Specialist
4 weeks ago
Job Title: Technical Support Engineer
About the Role:
We are currently recruiting for a Technical Support Engineer to join our Technology team on a full-time, permanent basis. The successful candidate will be responsible for providing both onsite and remote 2nd-line technical support for end-users throughout Brakes GB.
Key Responsibilities:
- Provide both onsite and remote 2nd-line support for end-users
- Ability to prioritise workload to ensure service levels are maintained
- Management and closure of incidents and service requests via the helpdesk ticketing system
- Proactive replacement of end-of-life assets
- Provide IT Induction for new starters
- Administration of mobile devices via an MDM platform
- Maintain accurate asset inventory of IT hardware
- Ensure that changes are made in accordance with change management guidelines
- Provide support to projects as required
About You:
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as a technical knowledge of Microsoft products, including client Operating Systems, Teams, Office 365, and Azure.
What We Offer:
- A competitive salary
- Pension scheme
- Generous holiday allowance
- Staff shop discounts
- Cinema and shopping discounts
- Recognition awards and incentives
About Brakes:
Brakes is the leading foodservice business, supporting the success of its customers through the supply of fresh food, branded products, and expertise. We offer a wide range of products and services, from fresh produce to meat, dairy, and bakery items, as well as a comprehensive range of branded products, including Sysco brand products.
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