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Duty Manager

2 months ago


Witney, Oxfordshire, United Kingdom GLL Full time

At GLL, we're seeking a highly skilled and motivated Duty Manager to join our team at Windrush Leisure Centre in Witney. As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our members and visitors.

Key Responsibilities:

  • Manage the day-to-day operations of the leisure centre, ensuring that all facilities and equipment are maintained to a high standard.
  • Supervise and motivate a team of staff, providing guidance and support to ensure that they are equipped to deliver excellent customer service.
  • Develop and implement effective procedures to ensure the safety and security of customers and staff.
  • Monitor and control the centre's resources, including staff, equipment, and facilities, to ensure that they are used efficiently and effectively.
  • Collaborate with other departments to ensure that the centre's operations are aligned with the company's overall strategy and goals.
  • Provide exceptional customer service, responding to customer queries and concerns in a professional and courteous manner.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A chance to work for a values-driven organization that prioritizes the well-being of its staff and customers.

About GLL:

GLL is a charitable social enterprise owned by its staff, providing leisure and cultural services to communities across the UK. We're committed to making a positive impact on the lives of our customers and staff, and we're looking for talented individuals who share our values and passion for delivering exceptional customer service.