2nd/3rd Line Support Engineer

5 days ago


Potters Bar, Hertfordshire, United Kingdom SDL Solutions Limited Full time
About the Role

We are seeking an experienced IT Support Engineer to join our team at SDL Solutions Limited. As a 2nd/3rd Line Support Engineer, you will be responsible for providing technical support and troubleshooting technical issues for our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for complex technical issues
  • Deliver exceptional customer service and support
  • Work collaboratively with the IT team to resolve technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum 3 years' experience in a similar role
  • Substantial experience with Microsoft Office 365, Azure, and Intune
  • Server, networking, and firewall administration
  • Virtualization (VMware and Hyper-V)
  • Microsoft Azure Administration Associate and Azure Network Engineer Associate
About Us

SDL Solutions Limited is a leading IT Service provider that focuses on promoting growth, controlling costs, and maximizing technology's potential for businesses. We engage in meaningful conversations, provide clear guidance, and bridge the gap between technology and business goals.

We achieve this by investing in people, offering the highest level of service and expertise to help clients succeed. We have key strategic relationships with industry-leading partners like Microsoft, Acronis, and Sophos.



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