Park Royal Guest Service Coordinator

14 hours ago


Acton, Greater London, United Kingdom Holiday Inn Express Park Royal Full time

Job Description: We are seeking a Night Guest Service Assistant to join our team at Holiday Inn Express London - Park Royal. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests during the night shift.

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About the Role: As a Night Guest Service Assistant, you will be responsible for welcoming late-arriving guests, handling check-ins and check-outs, and ensuring the smooth operation of the hotel during the night shift. You will need to be a natural night owl, comfortable working through the late hours, and have excellent communication skills.

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Your Key Responsibilities:

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  • Welcome and assist late-arriving guests">
  • Handle night audits and end-of-day reports">
  • Provide excellent customer service throughout the night">
  • Ensure the lobby and public areas are tidy and welcoming">
  • Monitor safety and security through regular checks">
  • Coordinate with the early morning team to ensure a seamless shift">
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Requirements:

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  • ">
  • Able to work flexible hours, including nights and weekends">
  • Excellent communication and interpersonal skills">
  • Ability to work under pressure and maintain a high level of productivity">
  • Able to multitask and prioritize tasks effectively">
  • Friendly and welcoming demeanor">
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Benefits:

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  • Competitive salary of £19,500 per annum (dependent on experience)">
  • Discounted hotel room rates for you and your friends & family">
  • An additional day's leave for your birthday">
  • Enhanced Maternity, adoption & shared parental leave">
  • Course Sponsorship">
  • 30% F&B discount at RBH hotels">
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)">
  • Flexible working arrangements">
  • Wagestream - choose how and when you get paid">
  • Life Insurance">
  • Employee Assistance Programme">
  • Social and wellness events and activities all year round">
  • Free meals on duty saving you over £1000 per year">


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