Customer Focus Night Shift Lead

13 hours ago


Bristol, Bristol, United Kingdom Places for People Full time
Job Description

We are looking for a highly motivated and organised individual to fill the position of Customer Focus Night Shift Lead. The successful candidate will be responsible for ensuring a customer-focused approach in all services, addressing issues such as noise, vandalism, and crises as per support documentation.

The ideal candidate will have strong communication and professionalism skills, local knowledge and networks, and an understanding of personal and professional boundaries. They will be familiar with group policies, property management, COSHH, Health & Safety requirements, and IT systems.

In this role, you will assess and manage conflicting demands, represent the business, and understand safeguarding, support planning, and risk assessment principles. You will have experience in a customer-focused service environment, recognise the importance of record-keeping and GDPR compliance, and can respond effectively to crises.

We offer a competitive salary, with a salary review yearly, and a comprehensive benefits package, including a pension with matched contributions up to 7%, excellent holiday package – 35 days annual leave with the option to buy or sell leave, cashback plan for healthcare costs – up to £500 saving per year, a bonus scheme for all colleagues at 2%, training and development, and extra perks including huge discounts and offers from shops, cinemas and much more.



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