Customer Service Export Specialist

24 hours ago


Redditch, Worcestershire, United Kingdom Sika AG Full time
Job Overview
Sika AG seeks a highly skilled Customer Service Export Specialist to join its team in providing exceptional customer experience. As a key member of the Customer Services team, you will be responsible for managing customer expectations, ensuring timely order processing, and maintaining accurate databases.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. With a minimum of 2 years of experience in customer service export, you will be confident in processing orders and resolving customer queries efficiently.

Key Responsibilities:
  • Manage customer expectations via telephone and email.
  • Process orders with high accuracy and meet tight deadlines.
  • Maintain up-to-date knowledge of company procedures and policies.

Requirements:
  • Minimum 2 years of customer service export experience.
  • Excellent communication and interpersonal skills.
  • Able to work in a team environment.
  • High level of accuracy and attention to detail.

Benefits:
  • Competitive salary: £35,000 - £40,000 per annum.
  • 25 days' annual leave rising to 30 days with service, plus bank holidays.
  • Company pension contribution of up to 10%.
  • Private healthcare for employees, with option to add family members.
  • Group life cover at 6x annual salary.
  • Global Income Protection (PHI).
  • Enhanced maternity and paternity pay.
  • Dedicated Service Awards for reaching key milestones.
  • Selected discounted Sika products.


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