Geoscientist II

4 weeks ago

London, Greater London, United Kingdom Ikon Science Full time

About Ikon Science

Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over two decades, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make informed decisions – improving accessibility and accuracy, accelerating results and lowering costs.

With a global presence and offices located around the world, Ikon services all major hydrocarbon geographies – delivering global solutions with local service and support. Award-winning RokDoc geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.

About the Role

The Geoscientist II will provide technical support during the pre and post-sales process for the RokDoc and Curate suite of software and establish a 'trusted advisor' relationship with users to provide proactive support and engagement. Furthermore, the Geoscientist II will deliver software training as required to meet Client demand and requirements.

Key Responsibilities

  • Generate and disseminate high-quality material related to the software products in the portfolio.
  • Deliver high-quality presentations and software demos for all products in the Ikon portfolio, gathering client feedback to inform software development prioritization.
  • Provide regional support to the Sales team in promoting the portfolio's software products to both internal services and external clients/prospects.
  • Collaborate with account managers to progress sales when needed.
  • Nurture and grow designated accounts.
  • Participate in client-facing meetings with a qualified outlook on possible software sales.
  • Report to the Customer Success Manager (region).
  • Lead software training sessions.
  • Work with minimal supervision and demonstrate proactiveness.
  • Respond to client inquiries on the dedicated Support phone line when required.

Requirements

  • Previous knowledge of, or direct experience of drilling (mud logging/LWD/MWD), seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion.
  • Experience in Geology & Geophysics software support considered desirable.
  • Experience in navigating and supporting the digital transformation processes within the Oil & Gas industry.
  • Ability to demonstrate extensive use of RokDoc software.
  • Proficiency in Python coding language would be desirable.
  • Previous Salesforce usage would be advantageous.
  • Proficiency in Petrel software would be advantageous.
  • Excellent presentation skills (for training & client demos).
  • Ability to work in a small local team yet being part of a large global team.
  • Able to identify retention and growth opportunities.
  • Ability to establish a trustable relationship with users and nurture accounts.

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