Service Excellence Manager

7 days ago


Bedford, Bedford, United Kingdom Advancing People Full time

Delivering exceptional customer service is at the heart of everything we do at Advancing People.
We are seeking a Service Excellence Manager to join our team, responsible for ensuring our clients receive outstanding support.

The Job:

This office-based role involves working closely with our clients to understand their needs and provide tailored solutions. Key responsibilities include:

  • Providing ongoing support to clients, responding to their queries, and resolving any issues promptly.
  • Collaborating with internal teams to ensure seamless delivery of services.
  • Developing and implementing process improvements to enhance the client experience.
  • Maintaining accurate records of client interactions and progress.

The Ideal Candidate:

You will possess a proven track record in customer-facing roles, excellent communication skills, and the ability to work independently and as part of a team.

We offer a comprehensive salary package of £25,500 - £28,500 per annum, including benefits and opportunities for professional growth.



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