Customer Success Team Lead

2 days ago


Doncaster, Doncaster, United Kingdom Ninehundred Communications Full time
Job Description

We are seeking an experienced Customer Success Administration Support to join our team at Ninehundred Communications. This role plays a crucial part in delivering exceptional customer service and ensuring the smooth operation of our business.

The successful candidate will have excellent communication skills, be confident in their IT abilities, particularly with Microsoft Teams and Excel. As a key member of our team, you will be responsible for providing top-notch support to our customers, maintaining accurate records, and identifying areas for process improvement.

Key Responsibilities:
  • Providing timely and effective customer service via phone and correspondence
  • Maintaining up-to-date CRM systems and order checks
  • Daily delivery and collection checks


Requirements:
  • Effective communication and interpersonal skills
  • Confident IT user with Microsoft Teams and Excel knowledge


Benefits:
  • Predictable full-time hours (Monday to Friday, 8:30am - 5pm)
  • A competitive salary estimated around £25,000 per annum, reflecting your experience and qualifications
  • 20 days' holiday + stats rising to 25 days (pro rata)
  • Free parking and contributory pension scheme


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