Senior Technical Adoption Specialist

4 weeks ago

London, Greater London, United Kingdom Cisco Meraki Full time
About Cisco Meraki

Cisco Meraki is a leading provider of intuitive, secure, and accessible technologies that enable organizations to deliver exceptional customer and employee experiences at scale. Our collaborative, flexible, and inclusive company culture empowers employees to develop innovative solutions that meet the evolving needs of our customers.

About the Role

We are seeking a highly skilled Technical Adoption Manager to join our team in the UK. As a key member of our team, you will play a critical role in ensuring our largest customers understand, adopt, and derive maximum value from our Cisco Spaces platform. Your primary responsibility will be to collaborate with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes.

Key Responsibilities
  • Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes
  • Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
  • Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement
  • Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them
  • Collaborate with sales, engineering, and product teams to address customer needs and feedback
  • Develop documentation and training materials to assist customers in using the platform optimally
  • Resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary
  • Maintain strong communication with customers, ensuring they are advised and supported throughout their journey
  • Role involves 10-25% travel to customer locations for service delivery and relationship management
Requirements
  • Strong technical knowledge of Cisco networking and collaboration tools
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases
  • Excellent understanding of how customers use digital platforms for various applications
  • Outstanding communication and organizational skills
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers
  • Experience in training, creating documentation and other collateral, and customer support or management
  • An in-person, practical approach to problem-solving with a strong sense of ownership
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field
Our Commitment to Diversity and Inclusion

Cisco Meraki is committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

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