Senior Technical Adoption Specialist

1 month ago


London, Greater London, United Kingdom Cisco Full time

At Cisco, we're transforming the way businesses engage with physical spaces through our innovative cloud platform, Cisco Spaces. As a Technical Adoption Manager, you'll play a crucial role in ensuring our largest customers understand, adopt, and derive maximum value from this platform.

About the Role

You'll collaborate closely with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. Your responsibilities will include:

  • Engaging with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes
  • Coordinating and prioritizing customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
  • Serving as the primary point of contact for customer communication to the BU and for critical issues during the engagement
  • Providing hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them
  • Collaborating with sales, engineering, and product teams to address customer needs and feedback
  • Developing documentation and training materials to assist customers in using the platform optimally
  • Resolving technical issues with the customer, with the ability to escalate to relevant teams when necessary
  • Maintaining strong communication with customers, ensuring they are advised and supported throughout their journey

Requirements

To succeed in this role, you'll need:

  • Strong technical knowledge of Cisco networking and collaboration tools
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases
  • Excellent understanding of how customers use digital platforms for various applications
  • Outstanding communication and organizational skills
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers
  • Experience in training, creating documentation and other collateral, and customer support or management
  • An in-person, practical approach to problem-solving with a strong sense of ownership
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field

We're committed to diversity and inclusion, and we encourage applicants from all backgrounds to apply. At Cisco, we believe that diverse teams make the strongest teams, and we're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.



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