Shop and Vendor Program Manager

1 month ago


London, Greater London, United Kingdom TikTok Full time
About the Role

We are seeking an experienced BPO manager to lead our Merchant Acquisition and Incubation team in TikTok Shop UK. As a key member of our team, you will be responsible for driving the growth of our merchant base, collaborating with cross-functional teams, and ensuring seamless service delivery.

Key Responsibilities
  • Lead and manage a team of BPO professionals to empower seller acquisition and incubation.
  • Oversee daily operations, including lead or task assignments, workload distribution, and adherence to established processes.
  • Monitor and evaluate team performance, tracking key performance indicators (KPIs), and taking proactive measures to address performance gaps.
  • Collaborate with seller services, government and experience teams, and training to ensure continuous process improvement.
  • Analyse operational data and provide regular reports on team and individual performance to senior management.
Requirements
  • Bachelor degree or above in Business Administration, Management, or a related field.
  • More than 5 years of work experience with proven experience (2+ years) in a leadership role within the BPO industry or telesales departments.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Results-oriented and customer-focused approach to service delivery.
  • Proficient in using BPO software, tools, and technologies to drive operational efficiency.
  • Leadership qualities, including the ability to motivate, inspire, and develop team members.


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