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Sales and Order Coordinator

2 months ago

London, Greater London, United Kingdom Progresso Search Full time
Job Description

**Job Title:** Sales Administrator/ Order Taker

**Company:** Progresso Search

**Job Type:** Full-time

**Industry:** FMCG Drinks

**Location:** North London

**Job Type:** Office-based

Job Summary

We are seeking an experienced Sales Administrator/ Order Taker to join our team. The successful candidate will be responsible for taking and processing orders, managing customer relationships, and ensuring seamless order fulfillment.

Key Responsibilities
  • Order Processing: Take and process orders via various channels, including telephone, email, Excel, and bespoke platforms.
  • Order Verification: Verify orders for accuracy and completeness, and ensure that all necessary documentation is in place.
  • Customer Service: Provide excellent customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Inventory Management: Liaise with the warehouse team to ensure that orders are fulfilled accurately and on time.
  • Reporting and Administration: Prepare and submit reports on order activity, and perform other administrative tasks as required.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
  • Attention to Detail: Demonstrate a high level of attention to detail, with the ability to accurately process orders and manage customer relationships.
  • Technical Skills: Possess a good working knowledge of Excel and other software applications relevant to the role.
  • Teamwork and Adaptability: Be able to work effectively as part of a team, and adapt to changing priorities and deadlines.
Working Hours

The normal working week will comprise of 39.5 hours per week, with a mix of early starts, late finishes, and standard hours. Saturday's will be worked on a rota basis, and Bank Holidays will also be operated on a rota basis.

Please note that the early and late shift will not start until the probation period has been signed off.