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Service Advisor
2 months ago
Overview
Teesside Audi
Key Responsibilities
- Coordinate MOTs, services, and repair work for customers
- Advise customers on warranty cover and recommend additional parts/accessories
- Liaise with the Aftersales department to schedule appointments
- Manage customer interactions, phone calls, and online booking queries
- Communicate turnaround times and ensure effective customer communication
- Maintain accurate customer records and update systems
Requirements
As a Service Advisor at Teesside Audi, you will have excellent communication skills, a warm personality, and a passion for delivering exceptional customer experiences. Previous experience with Kerridge/ADP is an advantage, as well as knowledge of dealer systems. You will be a great team player with the ability to work independently and use your initiative.
What We Offer
As a Service Advisor at Lookers Teesside Audi, you will benefit from continuous training opportunities, learning from experienced colleagues, and the chance to progress within the company. You will also be enrolled onto the Audi service manager accreditation pathway.
