Senior ICT Support Specialist

5 days ago


Romford, Greater London, United Kingdom Daisy Group Full time
About the Role

We are seeking a skilled ICT support specialist to join our team as a Technical Recovery Centre Coordinator. This role is ideal for someone who enjoys working in a dynamic environment, providing technical assistance to customers during their recovery rehearsals and live invocations.

In this position, you will be responsible for ensuring the centre is always operational, coordinating new service implementations, and providing vital assistance to other recovery centres within the region. Your expertise will also extend to maintaining critical site facilities like air conditioning, lighting, UPS systems, and generators.

As a member of our team, you will take part in an on-call rota, providing out-of-hours support as needed. The rota operates on a 1-in-3-weeks cycle, running from Friday to Friday, and you will receive a call-out allowance for the weeks you are on duty.

Requirements
  • A basic understanding of networks, switches, routers, and Windows Server.
  • Exposure to voice and data communications.
  • Proven troubleshooting and diagnostic abilities.
  • A professional, flexible attitude, and a hands-on approach.
  • Willingness to participate in the on-call rota.
  • Valid UK Driving License (required).
Benefits
  • Generous annual leave allowance starting at 25 days.
  • One free day of annual leave for your birthday and wedding.
  • Discounted health plans with eye care schemes.
  • Robust health & wellbeing programmes.
  • Extensive discounts system.
  • Enhanced family friendly policies.


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