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IT Manager

1 month ago


Reading, Reading, United Kingdom Clarify Full time
Clarify is Growing - Join Our Team as an IT Manager

We're expanding our Business Partnering team and looking for an IT Manager to help us achieve our goals. As a security-conscious and commercially aware IT expert, you'll play a key role in establishing our growing organization.

Key Responsibilities
  • Oversee daily IT operations to ensure smooth functionality across all systems, networks, and software applications.
  • Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution.
  • Work to KPIs in line with business needs, assisting with hands-on day-to-day IT support.
  • Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management.
  • Collaborate with our Learning Academy to identify and build training for new IT systems.
  • Monitor the use of equipment, software, and services to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations, or new systems.
Requirements
  • Proven experience within an IT Manager position or similar role.
  • Strong commercial awareness.
  • Proven ability to prioritize effectively and manage the expectations of both internal and external stakeholders at all levels.
  • Excellent communication skills to all levels of the business and all technical abilities.
  • A proven track record delivering in a high-volume environment.
  • An excellent relationship builder with a friendly approach who is driven to deliver, autonomous, and self-directed.
Technical Experience
  • Windows IT Infrastructure.
  • Microsoft 365 deployments (Teams, SharePoint, etc.).
  • On-Premise Active Directory with Group Policy Objects.
  • Azure AD with Microsoft InTune.
  • IP Networking design and administration.
  • PowerShell.
  • Support of remote office and home users.
  • Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint.

Please note that this role requires two days in our Theale office.