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IT Manager
1 month ago
We're expanding our Business Partnering team and looking for an IT Manager to help us achieve our goals. As a security-conscious and commercially aware IT expert, you'll play a key role in establishing our growing organization.
Key Responsibilities- Oversee daily IT operations to ensure smooth functionality across all systems, networks, and software applications.
- Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution.
- Work to KPIs in line with business needs, assisting with hands-on day-to-day IT support.
- Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management.
- Collaborate with our Learning Academy to identify and build training for new IT systems.
- Monitor the use of equipment, software, and services to ensure functionality and efficiency.
- Identify the need for upgrades, configurations, or new systems.
- Proven experience within an IT Manager position or similar role.
- Strong commercial awareness.
- Proven ability to prioritize effectively and manage the expectations of both internal and external stakeholders at all levels.
- Excellent communication skills to all levels of the business and all technical abilities.
- A proven track record delivering in a high-volume environment.
- An excellent relationship builder with a friendly approach who is driven to deliver, autonomous, and self-directed.
- Windows IT Infrastructure.
- Microsoft 365 deployments (Teams, SharePoint, etc.).
- On-Premise Active Directory with Group Policy Objects.
- Azure AD with Microsoft InTune.
- IP Networking design and administration.
- PowerShell.
- Support of remote office and home users.
- Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint.
Please note that this role requires two days in our Theale office.