Customer Service Representative

3 weeks ago


Chester, Cheshire, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and support to our customers through various channels.

Key Responsibilities
  • Deliver outstanding customer service and support through telephone, email, and social media
  • Work collaboratively with our stores, suppliers, and wider business teams to resolve complex queries and complaints
  • Provide accurate data and insights to inform business decisions
  • Identify and manage potentially brand-damaging situations
  • Embed a team and community culture with a focus on hybrid working
What We Offer
  • Competitive salary and benefits package
  • 20% colleague discount across all M&S products and third-party brands
  • Competitive holiday entitlement with the option to buy extra days
  • Discretionary bonus schemes and pension scheme
  • A dedicated welcome and induction programme
  • Access to a range of wellbeing support and charity volunteer days
Requirements
  • Digitally confident with excellent communication and problem-solving skills
  • Ability to work collaboratively and build strong relationships with colleagues and customers
  • Flexibility to work 3 days in the support centre and 2 days remotely

We are committed to building diverse and representative teams where everyone can bring their whole selves to work and be at their best. If you feel you'd benefit from any support or reasonable adjustments during the recruitment process, please don't hesitate to let us know.



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