Senior Operations Manager

4 weeks ago


Silverstone, United Kingdom Silverstone Full time

About the Role

As a key member of the Escapade team, you will play a pivotal role in leading our operations team to deliver an exceptional guest experience. You will be responsible for building and maintaining a culture of excellence, ensuring our team operates efficiently and effectively.

Key Responsibilities:

  • People Development: Foster a culture of accountability, provide regular coaching and mentorship, and lead training initiatives to enhance team performance.
  • Process Improvement: Finalise departmental SOPs and event operation manuals, drive a zero-defect approach to health and safety, and ensure adherence to high standards of service.
  • Operational Excellence: Manage daily operations, oversee team performance, and ensure smooth running of all departments.
  • Team Leadership: Motivate and inspire your team to achieve exceptional results, onboard new team members, and build a strong sense of camaraderie.

Ideal Candidate:

  • Proven experience in a similar role within a premium hospitality or leisure environment.
  • Strong leadership skills and ability to motivate and inspire teams.
  • Excellent organisational and time management skills.
  • Passion for delivering exceptional guest experiences.
  • Strong communication and interpersonal skills.

About Escapade

Escapade is a premium destination offering contemporary dining, wellness, and events. Our 60 modern residences and Clubhouse provide a luxurious stay. Enjoy our grill restaurant, bar, in-room dining, rooftop deck, spa, pool, and gym. Experience the thrill of motorsport at our unique location.



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