Senior Operations Manager
4 weeks ago
About the Role
As a key member of the Escapade team, you will play a pivotal role in leading our operations team to deliver an exceptional guest experience. You will be responsible for building and maintaining a culture of excellence, ensuring our team operates efficiently and effectively.
Key Responsibilities:
- People Development: Foster a culture of accountability, provide regular coaching and mentorship, and lead training initiatives to enhance team performance.
- Process Improvement: Finalise departmental SOPs and event operation manuals, drive a zero-defect approach to health and safety, and ensure adherence to high standards of service.
- Operational Excellence: Manage daily operations, oversee team performance, and ensure smooth running of all departments.
- Team Leadership: Motivate and inspire your team to achieve exceptional results, onboard new team members, and build a strong sense of camaraderie.
Ideal Candidate:
- Proven experience in a similar role within a premium hospitality or leisure environment.
- Strong leadership skills and ability to motivate and inspire teams.
- Excellent organisational and time management skills.
- Passion for delivering exceptional guest experiences.
- Strong communication and interpersonal skills.
About Escapade
Escapade is a premium destination offering contemporary dining, wellness, and events. Our 60 modern residences and Clubhouse provide a luxurious stay. Enjoy our grill restaurant, bar, in-room dining, rooftop deck, spa, pool, and gym. Experience the thrill of motorsport at our unique location.
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