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Onsite Operations Coordinator
2 months ago
We are seeking an experienced Onsite Co-ordinator to join our team at Reed Talent Solutions. As an Onsite Co-ordinator, you will play a crucial role in ensuring the smooth operation of our customer-facing services.
Key Responsibilities:- Oversee shift fulfilment to meet customer Service Level Agreements.
- Manage the worker sign-in/out process and documentation.
- Support accurate and timely payroll processes for customer submissions.
- Resolve worker queries regarding pay and general issues promptly.
- Aid the recruitment team with local attraction and recruitment activities.
- Handle the induction, onboarding, and engagement of new starters.
- Provide HR support for issue management and formal case management.
- Complete necessary reporting and participate in meetings and briefings.
- Maintain training and systems records.
- Address worker attendance issues and implement follow-up actions.
- Ensure compliance with all relevant policies, processes, and systems.
- Cultivate effective relationships with team members, workers, and stakeholders.
- Proactively identify risks and propose solutions.
- Drive continuous improvement in performance, systems, and processes.
- Previous recruitment experience in similar onsite customer-facing roles is advantageous.
- Self-motivated with strategic objective setting capabilities.
- Excellent time management and prioritisation skills.
- Dedicated to delivering service that meets customer SLAs and deadlines.
- Meticulous attention to detail and compliance adherence.
- Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
- Competitive salary package
- Dynamic work environment with a prestigious client base.
- Collaborative team culture that values innovation and knowledge exchange.
- Opportunities for professional growth and advancement
- Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities
- Long-service sabbaticals
- Refer-a-friend scheme
- Cycle to work scheme