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Commercial Quality Manager
4 weeks ago
Ferrero is a leading global confectionery company with a rich history and a commitment to quality and innovation. We are seeking a highly skilled and experienced Commercial Quality Manager to join our team in the UK.
Key ResponsibilitiesThe successful candidate will be responsible for defining, implementing, and ensuring adherence to Ferrero's Commercial Food Safety & Quality standards throughout the supply chain, at point-of-sale locations, and within our contact centers. This will include conducting extensive training to ensure compliance across all relevant areas, maintaining our commitment to product freshness, effectively managing customer complaints, and continuously monitoring and improving quality performance.
Main Responsibilities:As a Commercial Quality Manager, you will be a pivotal character in Ferrero's ongoing narrative of commitment to excellence. Your mission will begin at the very heart of our operation, where you'll work alongside the RFSQM to innovate and refine quality detection methodologies right at the sales points. Your focus will be on maintaining the utmost freshness and enhancing the perceived quality of our products, making every Ferrero experience delightful.
Your journey will take you through the coordination of corporate audits and leading CAPA management, where your leadership will guide your team in promoting cutting-edge sensory evaluation strategies. With your expertise, you will cultivate and nurture the local Quality and Food Safety (QFS) culture within the Business Unit (BU), ensuring that Commercial Quality KPIs are not just met but exceeded.
As you traverse through your Ferrero career, you will lead investigations into quality deviations in trade, manage intricate communications with clients and retailers, and oversee the implementation of corrective actions from our industrial sites. Your vigilant oversight will ensure adherence to Ferrero's esteemed policies through activities like operating the Freshness Panel, collaborating seamlessly with Marketing and Logistics to elevate product quality and freshness.
RequirementsTo be successful in this role, you will need to be a skilled quality management professional with a strong background in HACCP or similar frameworks. You will be proficient in data analysis and Microsoft Office, with excellent negotiation and communication skills. You will also be a leader who can guide your team in promoting innovation and excellence in quality management.
What We OfferFerrero offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to building a diverse and inclusive culture, where all employees feel welcomed and appreciated. If you are a passionate and dedicated quality management professional, we invite you to apply for this exciting opportunity to join our team at Ferrero.
