Commercial Quality Manager
1 month ago
Ferrero is a global leader in the confectionery industry, renowned for its iconic brands such as Nutella, Tic Tac, Ferrero Rocher, and Kinder Bueno. With a presence in over 50 countries and a product portfolio sold in more than 170, Ferrero is a company that values innovation, quality, and customer satisfaction.
Job SummaryWe are seeking a highly skilled Commercial Quality Manager to join our team in the UK. This role will be responsible for defining, implementing, and ensuring adherence to Ferrero's Commercial Food Safety & Quality standards throughout the supply chain, at point-of-sale locations, and within our contact centers.
Main Responsibilities- Conduct extensive training to ensure compliance across all relevant areas
- Maintain our commitment to product freshness and effectively manage customer complaints
- Continuously monitor and improve quality performance
- Manage external expert panels and act as the primary Account Manager for external consumer service agencies
- Oversee third-party relationships, manage budgets, and coordinate service issues to maintain service quality and efficiency
To be successful in this role, you will need to have a strong background in quality management, meticulous attention to detail, and proficiency in data analysis and Microsoft Office. Additionally, you will need to be skilled in negotiations, managing third-party relationships, and continuous improvement of our quality systems.
What We OfferFerrero offers a dynamic and innovative work environment, where you will have the opportunity to contribute to the company's legacy of excellence and innovation. As a Commercial Quality Manager, you will be part of a team that values consumer satisfaction, quality, and care. If you are passionate about quality management and are looking for a challenging role that will allow you to grow and develop your skills, we encourage you to apply.
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