Liverpool Pension Account Manager

3 weeks ago


Chester, Cheshire, United Kingdom Candidate Source Full time

Job Description

We are looking for a Pension Customer Service Agent to join our team in Liverpool city centre. As a key member of our team, you will be responsible for assisting pension account holders with day-to-day queries, providing exceptional customer service, and ensuring a positive experience.

Responsibilities:

  • Handle calls daily with a volume of 30-40 calls per day, resolving issues efficiently and effectively.
  • Work collaboratively with the team to provide first-time resolution and achieve high levels of customer satisfaction.
  • Identify customer needs and vulnerabilities, providing tailored support where necessary.
  • Maintain accurate records of customer interactions and escalate complex issues to senior colleagues when required.

Requirements:

  • Experience working in a customer service call centre environment, preferably supporting vulnerable customers.
  • Excellent communication and listening skills, with the ability to remain calm and professional in challenging situations.
  • Flexibility to work core hours (Monday - Friday, 9am - 5pm) and occasional overtime as needed.

What We Offer:

  • A competitive daily rate of £150 via umbrella, reflecting the company's commitment to fair compensation.
  • On-site training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic team in a fast-paced and supportive environment.


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