Liverpool Pension Account Manager
3 weeks ago
Job Description
We are looking for a Pension Customer Service Agent to join our team in Liverpool city centre. As a key member of our team, you will be responsible for assisting pension account holders with day-to-day queries, providing exceptional customer service, and ensuring a positive experience.
Responsibilities:
- Handle calls daily with a volume of 30-40 calls per day, resolving issues efficiently and effectively.
- Work collaboratively with the team to provide first-time resolution and achieve high levels of customer satisfaction.
- Identify customer needs and vulnerabilities, providing tailored support where necessary.
- Maintain accurate records of customer interactions and escalate complex issues to senior colleagues when required.
Requirements:
- Experience working in a customer service call centre environment, preferably supporting vulnerable customers.
- Excellent communication and listening skills, with the ability to remain calm and professional in challenging situations.
- Flexibility to work core hours (Monday - Friday, 9am - 5pm) and occasional overtime as needed.
What We Offer:
- A competitive daily rate of £150 via umbrella, reflecting the company's commitment to fair compensation.
- On-site training and development opportunities to enhance your skills and knowledge.
- The chance to work with a dynamic team in a fast-paced and supportive environment.
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