Customer Service Representative

3 weeks ago


Leeds, Leeds, United Kingdom Sano Physiotherapy Ltd Full time

About the Role

This exciting opportunity has arisen at Sano Physiotherapy Ltd to join our dynamic and diverse team as a Customer Service Advisor. Based at our Head Office in Pudsey, Leeds, you will play a vital role in assisting the company in providing leading Physiotherapy and Allied Health Professional services to a national database of medico-legal companies, local and national businesses, self-referring clients, and public sector organisations across our 35 sites in the UK.

We are looking for a motivated and outgoing individual to join our team on a full-time basis. At Sano Physiotherapy, we believe in investing in our staff and are committed to providing ongoing training and regular coaching sessions from experienced Managers to ensure our team reaches their full potential. You will have the opportunity to participate in working groups to assist in ongoing service improvement schemes and regularly have direct communication with decision-makers in the business.

  • Guaranteeing that suppliers are given accurate information and communicating with the company's physiotherapists to ensure the highest possible standard of service.
  • Inputting client details accurately into our practice management software.
  • Other administrative/customer service duties as and when required under the direction of the Operations and Client Care Managers

Minimum Requirements

  • Experience of at least 1 year in customer service/administrative roles
  • Excellent verbal and written communication skills including tact and discretion when dealing with confidential and sensitive information
  • An upbeat, positive and professional telephone manner
  • Ability to work well within a team
  • IT proficiency; experience using Microsoft Teams is desirable

We look forward to welcoming a talented individual into our small, but very efficient, team. Sano prides itself on quality, service, and having a relaxed but productive atmosphere where staff enjoy coming to work and contribute significantly to a growing business.



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