Academy Receptionist

2 months ago

London, Greater London, United Kingdom Central London Community Health Trust Full time
Job Summary

The Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.

Main Duties
  • Provide a professional welcome to staff and visitors, and signpost them to the relevant departments.
  • Ensure that patients are treated with dignity and respect, and that personal information is conveyed with tact and diplomacy.
  • Contribute to the improvement of the patient experience.
  • Ensure that patient appointments are booked appropriately according to their urgency and within clinic/speciality rules and standards.
  • Provide patients with letters/appointments cards as appropriate for their needs.
  • Contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age.
  • Ensure that patient transport, interpreters and other support services are booked as required.
  • Maintain a recognised filing system for all documentation including scanned documents.
  • Ensure taking and passing on of messages, including telephone messages, message books and emails, is done in a timely manner, seeking clarification if necessary.
  • Attend and contribute to departmental and service meetings. Action any decisions made by the team as appropriate.
  • Actively seeking to network with other reception staff to share good practice.
  • To cover and arrange cover for the telephone switchboard as required.
  • To supervise the opening and distribution of incoming post
  • To supervise in the franking/purchasing of postage stamps for outgoing mail
  • To deal with deliveries of supplies.
  • To ensure that the signing in and out of the building system is in place at outreach clinics or as directed by the H&S Representative
  • To liaise with Estates regarding clinic repairs if required.
  • To liaise with IT department as required
  • To manage the room booking system.
  • To assist in maintaining a clean, safe environment for children/parents/carers/staff and visitors to the clinic in accordance with fire, health and safety procedures
  • Ensure all new patient referrals are triaged by the relevant clinician in a timely manner and entered onto the patient record database if appropriate
  • To actively strive to anticipate and control issues which may give rise to complaints in the reception areas
  • To liaise with clinical staff as necessary to ensure patient flows are managed
  • Any other duties that may be required in order to facilitate the efficient running of the reception and under the direction of the Senior Receptionist or the Reception Manager
About Us

The Trust has a clear strategic vision in place to lead out-of-hospital community healthcare. The post-holder is expected to have a good understanding of how this post contributes to the achievement of the Trust vision.

The Trust expects all staff to share the values which are important to the Trust and to behave in a way that reflects these values.

The Trust values are:

  • We put quality at the heart of everything we do
  • We value our relationships with others
  • We deliver services we are proud of
  • We make a positive difference in our communities

  • Academy Receptionist

    1 month ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main Duties of the JobProvide a professional...

  • Academy Receptionist

    1 month ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main Duties of the JobProvide a professional...

  • Academy Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main Duties of the JobProvide a professional...

  • Academy Receptionist Position

    3 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main Duties of the JobProvide a professional...

  • Bank B3 Academy Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Central London Community Health Trust is seeking a highly organized and customer-focused Receptionist to join our team at the Bank B3 Academy. As a Receptionist, you will be the first point of contact for staff, patients, and visitors, providing a warm and welcoming experience. You will be responsible for managing the reception area, providing...

  • Bank B3 Academy Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Central London Community Health Trust is seeking a highly organized and customer-focused Receptionist to join our team at the Bank B3 Academy. As a Receptionist, you will be the first point of contact for staff, patients, and visitors, providing a warm and welcoming experience. You will be responsible for managing the reception area, providing...

  • Bank B3 Academy Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main DutiesProvide a professional welcome to...

  • Bank B3 Academy Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho, providing a full reception service for the CLCH Academy. The post holder will be responsible for the smooth running of the reception in a professional manner, ensuring that the reception is fully operational during published opening times.Main DutiesProvide a professional welcome to...

  • Receptionist

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Portico Corporate Reception Management is seeking a skilled Receptionist to join our team at a prestigious law firm in London Bridge. As a Receptionist, you will be the first point of contact for our clients and visitors, providing a warm and welcoming experience. Your responsibilities will include managing the switchboard, booking and managing meeting...

  • Receptionist

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Portico Corporate Reception Management is seeking a skilled Receptionist to join our team at a prestigious law firm in London Bridge. As a Receptionist, you will be the first point of contact for our clients and visitors, providing a warm and welcoming experience. Your responsibilities will include managing the switchboard, booking and managing meeting...

  • Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: PT ReceptionistPortico Corporate Reception Management is seeking a highly skilled and organized part-time Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service to our clients and their guests.About the Role:This is a fantastic opportunity to work in a dynamic and fast-paced...

  • Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: PT ReceptionistPortico Corporate Reception Management is seeking a highly skilled and organized part-time Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service to our clients and their guests.About the Role:This is a fantastic opportunity to work in a dynamic and fast-paced...

  • Receptionist

    1 month ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Portico Corporate Reception ManagementWe are seeking a highly skilled and organized Receptionist to join our mobile team. As a Receptionist, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients and guests.Key Responsibilities:Provide high-end customer service in residential, corporate, and...

  • Corporate Receptionist

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    We are seeking a highly skilled and customer-focused Corporate Receptionist to join our team at Portico Corporate Reception Management.The ideal candidate will have previous experience in a professional customer service role and be able to identify client expectations and exceed them within a corporate environment.The reception team is the bedrock of the...

  • Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Portico Corporate Reception Management is seeking a skilled Receptionist to join our team at a prestigious law firm in London Bridge. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our visitors and clients. Your duties will include managing the switchboard, booking and coordinating meeting...

  • Receptionist

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Portico Corporate Reception Management is seeking a skilled Receptionist to join our team at a prestigious law firm in London Bridge. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our visitors and clients. Your duties will include managing the switchboard, booking and coordinating meeting...

  • Executive Receptionist

    1 month ago

    London, Greater London, United Kingdom Portico Full time

    Join Portico as an Executive ReceptionistPortico is a dynamic and inclusive company that values hard work, dedication, and fun. We are currently recruiting for an Executive Receptionist to join our team at our Central London offices.As an Executive Receptionist, you will be the first point of contact for visitors and guests, providing a warm and welcoming...

  • Executive Receptionist

    1 month ago

    London, Greater London, United Kingdom Portico Full time

    Join Portico as an Executive ReceptionistPortico is a dynamic and inclusive company that values hard work, dedication, and fun. We are currently recruiting for an Executive Receptionist to join our team at our Central London offices.As an Executive Receptionist, you will be the first point of contact for visitors and guests, providing a warm and welcoming...

  • Receptionist

    3 weeks ago

    London, Greater London, United Kingdom Hosco Full time

    Job Title: ReceptionistJob Summary:We are seeking a highly motivated and friendly Receptionist to join our team at Hosco. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Guest Arrival and Departure: Ensure a smooth arrival and departure process...

  • Academy Receptionist

    3 weeks ago

    London, Greater London, United Kingdom Central London Community Health Trust Full time

    Job SummaryThe Academy Receptionist will work in our centre based in Soho. The Soho centre is the main base for all education and training delivery across the Trust.The post holder will have day-to-day responsibility for the management of the reception area and will provide a full reception service for the CLCH Academy. They will be responsible for the...