Receptionist

3 weeks ago

London, Greater London, United Kingdom Hosco Full time

Job Title: Receptionist

Job Summary:

We are seeking a highly motivated and friendly Receptionist to join our team at Hosco. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities:

  1. Guest Arrival and Departure: Ensure a smooth arrival and departure process for all guests, adhering to our standard operating procedures.
  2. Guest Requests: Handle in-house guest requests, recording all feedback as per our standard operating procedures.
  3. Accuracy and Attention to Detail: Ensure the accuracy of guest billing, financial transactions, and the Reception float.
  4. Communication: Ensure all guests are quoted the correct rate as per the selling strategy and website.
  5. Teamwork: Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.

Requirements:

We are looking for someone who is passionate about providing exceptional customer service, has a positive attitude, and is able to work well under pressure. Previous hotel experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.

What We Offer:

  1. Competitive Salary: A competitive salary that reflects your skills and experience.
  2. Benefits: 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
  3. Training and Development: Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.

About Us:

Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.

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