Technical Support Engineer

2 days ago


Beverley, East Yorkshire, United Kingdom ClearCourse Full time

About the Role

We're seeking a skilled Software Technician to join our Customer Support Team at ClearCourse. As a key member of our team, you'll provide top-notch technical support to our customers, troubleshoot complex issues, and contribute to our company's growth and success.

Key Responsibilities:

  • Deliver exceptional customer service via multiple channels (phone, email, chat)
  • Investigate and resolve technical issues in a timely and efficient manner
  • Develop and maintain documentation and knowledge base articles
  • Participate in cross-functional projects to improve processes and workflows

What You'll Need:

  • 2+ years of experience in technical support or related role
  • Bachelor's degree in Computer Science or related field
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary ($65,000 - $80,000 per year)
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application, including your resume and cover letter. We can't wait to hear from you



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